FAQ – Graceline Fashion

Delivery & Shipping

01. How do you handle shipping?

We carefully process and prepare every order for delivery. Available shipping options and costs are displayed at checkout.

02. Do you ship to other countries?

Yes, we offer international shipping where available. Shipping options and rates are calculated at checkout based on your destination.

03. How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected. Your estimated delivery time will be provided at checkout.

04. How can I track my order?

Once your order has shipped, you will receive tracking information through the contact details provided during checkout.

Products & Sizing

05. How do I choose the right size?

Please check the size guide provided on the product page before ordering. If you are unsure about your size, our customer care team can help.

06. Will sold-out items be restocked?

Some items may be restocked depending on availability. Contact us about a sold-out item or check back for future updates.

07. Do you offer discounts or special offers?

From time to time, we offer special promotions and discounts. Follow Graceline or subscribe to our updates to stay informed about new offers.

Returns & Exchanges

08. What is your return policy?

We accept eligible returns in accordance with our return policy. Please review our Returns & Exchanges page for information about eligibility, timeframes, and conditions.

09. Can I exchange an item?

Eligible items may be exchanged according to our exchange policy. Please contact customer care if you need assistance with an exchange.

10. What should I do if I receive a damaged or incorrect item?

Please contact our customer care team as soon as possible with your order details. We will review the issue and assist you with the next steps.

Account & Orders

11. Do I need an account to place an order?

No. You can shop and check out without creating an account. Creating an account, however, makes it easier to manage your orders and save your information for future purchases.

12. How can I check the status of my order?

You can check your order status through your Graceline account or use the tracking information sent to you after your order has shipped.

13. How can I contact customer care about my order?

Our customer care team is available to assist with questions about your order, products, sizing, and delivery. Contact us through the customer service options provided on our website.

Yt Fb Ig