Returns & Exchanges

We want you to feel confident in every Graceline Fashion purchase. If your order is not the right fit, we are happy to help with a return or exchange, provided the item meets the conditions below.

Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

Returns or exchanges requested after 30 days from delivery are not eligible.

Condition of Items

To ensure that every Graceline Fashion garment meets our quality standards, returned items must be:

• Unworn and unwashed: Items must be returned in the same condition in which they were received.
• Free from damage: Items must not have stains, makeup marks, odors, or other signs of wear.
• Original tags attached: All original tags must remain securely attached.
• Unaltered: Items that have been tailored, modified, or otherwise altered are not eligible for return or exchange.
• Original packaging: Please include the original packaging where possible.

Items that do not meet these requirements may be refused and returned to the customer.

Final Sale Items

Items marked “Final Sale” at the time of purchase are not eligible for return or exchange.

How to Start a Return or Exchange

To request a return or exchange, email our customer care team at support@gracelinefashion.com within 30 days of delivery.

Please include:

• Your order number
• The item(s) you would like to return or exchange
• The reason for your return or exchange
• For exchanges, your preferred size or color

Our team will provide you with the next steps for sending your item back.

Please do not send an item back without contacting us first.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as:

• Receiving the wrong item
• Receiving a defective or damaged garment
• Receiving an item that does not match what was ordered

In these cases, Graceline Fashion will cover the return shipping cost.

Because returned packages can be lost or delayed during transit, we strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Exchanges

Need a different size or color? We are happy to process an exchange for eligible items within the 30-day return window.

Exchanges are subject to availability. If your requested size or color is unavailable, we will contact you to discuss an alternative option or refund.

For returns that are not due to an error on our part, the customer is responsible for shipping the original item back to us.

Refunds

Once we receive your returned item, it will be inspected to ensure that it meets our return requirements.

We will email you once your return has been received and reviewed.

If your return is approved, your refund will be issued to your original payment method. Refunds are typically processed within 5–7 business days after approval.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are non-refundable, unless the return is due to an error on our part.

Late or Missing Refunds

If you have been notified that your refund was processed but it has not appeared in your account after 7 business days, please:

1. Check your bank or payment account.
2. Contact your bank or payment provider to confirm whether the refund is still being processed.
3. If you still cannot locate the refund, contact us at support@gracelinefashion.com with your order number and refund details.

We will be happy to help investigate the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@gracelinefashion.com as soon as possible.

Please include your order number and clear photos of the item and the issue so that our team can assist you promptly.

In these cases, Graceline Fashion will work with you to arrange a replacement or refund and cover the applicable return shipping costs.

Need Help?

If you have questions about a return or exchange, our customer care team is here to help.

Email: support@gracelinefashion.com

Please include your order number in your email so we can assist you as quickly as possible.